5 Tips for Choosing The Right Enterprise Chat Platform 1

Melissa is a mother of 2, lives in Utah, and writes for a multitude of sites. She is currently the EIC of HarcourtHealth.com and writes about health, wellness, and business topics.

Today, there are numerous real-time chat platforms available. They are suitable for a number of uses. However, it’s only a few that can suit your needs properly.

If you have a business, you need the right chat platform that will be beneficial to your company. So, before deciding on the correct chat platform, there are essential things to consider. But before making a decision, first, note that these enterprise chats are not “live chat” but an internal team collaboration app. For your business texting, consider these tips:

  • Price

In any software solution, there is always a free option, but you will get what you have paid. For example, you might consider Facebook messager because it is free and has all in-built facebook distractions.

So, the best option will be a chat solution that you can try. It will be free for a specific period and number of users. Beyond that, think of a paid but be careful about the pricing structure of the specific chat solution.

If you find one scaling up in price, then it discourages adoption. The one you choose should be one that you afford for your chat system.

  • Use Case

When you consider choosing a messaging, ask yourself; who will you chat with, and what are you chatting?

If you need a chat solution for chatting with direct sales for you to manage sales development efforts, then it will be different from one that you communicate with an internal team of engineers.

It is therefore essential to know the specific use case so that you can have one suited to the organization. Besides, it will help you to cull the candidate’s herd chat solutions.

  • Vendor Viability

There is no vendor that has a guarantee of being around forever. Besides, its also hard to know a version that can belong. Sometimes, a software developer might not remain buggy due to lack of enterprise solutions.

However, it can also happen to those providers offering chat platforms. Due to this and many other reasons, these large enterprises might lack a long-term commitment to their solution. So, it will be essential when you weigh the risks you will come across if you adopt a shuttered chat system.

  • Integration Options

The main objective of having a chat platform is to use it as a communication hub. The chat platform needs to receive and deliver communications and not only to the end-users. If you have a robust chat platform, it can integrate well with other software solutions so that it receives updates.

You need to prioritize an integration-friendly platform and especially one tied to your productivity solutions or can offer leverage opportunities.

  • Security

Security is one essential feature that can merit its distinct evaluation. Considering chat solution, the security will be vital depending on who you are chatting with and the theme of the chat.

For example, if you are answering sales inquiries from the customers, light security will be fine because the competitor can’t grab anything important. In case it’s about payment information, you need to increase security.